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salesforce cloud aws mongodb database📋 Description
- Be strategic advisor to customers on MongoDB best practices.
- Run enablement sessions solo or with internal team members.
- Advise customers on strategies to optimize tech environment or spend.
- Position product features to accelerate value and growth.
- De-escalate and resolve critical customer issues.
- Build and execute account plans to mitigate risk and drive growth.
🎯 Requirements
- 5+ years in Customer Success or similar role.
- Advocate for customers; act as extension of their team.
- Aptitude for technology; learn MongoDB concepts.
- Autonomy; own customer portfolio and key decisions.
- Entrepreneurial mindset; create new processes when needed.
- Bilingual English and German.
🎁 Benefits
- Hybrid Berlin-based role with flexible scheduling.
- Collaborative culture with leadership development.
- Access to enablement, product certifications, and training.
- Disability accommodations and inclusive environment.
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