Act as strategic advisor to customers on MongoDB best practices and tech strategy.
Lead cross-functional account teams (Sales, PS, Solutions).
Build and execute account plans to drive growth.
Lead executive reviews with C-suite and other leaders.
De-escalate critical issues and find solutions.
Collaborate with Sales, Tech Services, and Product to serve growth customers.

🎯 Requirements

5+ years in Customer Success, Account Management, or similar.
Advocate for customers; act as extension of their team at MongoDB.
Strong technical aptitude; curious about databases and MongoDB concepts.
Autonomous; own portfolio and decision-making; involve execs as needed.
Entrepreneurial mindset; create new processes to serve customers.
Bilingual English and German.

🎁 Benefits

Fertility assistance and generous parental leave.
Employee affinity groups and wellbeing support.
Leadership-driven, supportive culture.
Learn more about what it is like to work at MongoDB.

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