Related skills
crm cms salesforce cdp gainsight📋 Description
- Drive product adoption and value realization with customers
- Define KPIs and value targets with stakeholders
- Develop tailored success plans aligned to value goals
- Lead onboarding and product-specific enablement
- Manage relationships and risk across accounts
- Identify upsell/cross-sell opportunities and advocate for customers
🎯 Requirements
- 5+ years in customer success, account management, or consulting
- Deep expertise in digital experience tech (CMS, CDP, DAM)
- Experience with Salesforce.com and CRM tools (Gainsight preferred)
- Excellent communication and ability to translate tech to business value
- Highly consultative; trusted advisor to customers
- Project management and program management skills
🎁 Benefits
- Competitive healthcare coverage
- Wellness programs
- Take it when you need it time off
- Parental leave
- Recognition programs
- AI-enabled tooling and innovation
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