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account management customer success cloud saas observability📋 Description
- Own the end-to-end customer relationship for assigned accounts.
- Lead adoption and ongoing value delivery.
- Build and maintain relationships with senior executives.
- Proactively manage account health, risk, and renewal readiness.
- Lead business reviews and value-based conversations.
- Partner with Account Executives to identify growth opportunities.
🎯 Requirements
- Bachelor's Degree preferred; CS/CIS degree favored
- 3+ years experience in Customer Success, Account Management, or SaaS
- Understanding of IT infrastructure, cloud, or observability concepts
- Proven ability to engage and influence senior stakeholders
- Commercial awareness and renewal experience
- Excellent communication, organization, and prioritization skills
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