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account management customer success saas sdlc roi📋 Description
- Own post-sales relationships for a portfolio of enterprise accounts.
- Build multi-threaded relationships across QA, engineering, and exec leaders.
- Run outcome-focused business reviews linking usage to ROI.
- Develop and execute account plans with milestones and adoption goals.
- Drive renewals and expansion; coordinate with Renewals to protect revenue.
🎯 Requirements
- 3–5+ years in Customer Success or Account Management (SaaS).
- Enterprise SaaS with multi-stakeholder accounts; ROI-focused.
- Familiarity with software testing or quality engineering; SDLC knowledge.
- Excellent communication and stakeholder management. Adapts to both technical and non-technical audiences.
- On-site in Galway; 3 days/week; travel within EMEA as needed.
- University degree required.
🎁 Benefits
- Growth opportunities at every level.
- Birthday leave and collaborative spaces.
- People and Culture focus and holistic well-being.
- Inclusive, diverse, welcoming environment.
- Galway office and global offices.
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