Customer Success Manager

📋 Description

• Manage a portfolio of customers to define success and drive adoption.
• Help customers realize value from Billtrust and achieve outcomes.
• Understand customer needs and align platform to them.
• Drive user adoption and change management within their org.
• Build relationships with key stakeholders and monitor health.
• Escalate issues and resolve them quickly; drive advocacy.

🎯 Requirements

• Experience with C-level executives, advising and presenting analysis.
• 3+ years in management consulting and/or value selling.
• Understanding financial services and technology trends.
• Experience with large, complex opportunities and stakeholders.
• Ability to analyze scenarios and recommend executive initiatives.
• Proactive, collaborative, and able to drive change in a fast-paced environment.

🎁 Benefits

• Work from Anywhere: home, coffee shop, WeWork.
• A Culture that lives its values and flexible working hours.
• Open PTO and sabbatical options; paid parental leave.
• Benefits include medical, dental, vision, 401(k) with company match.
• Opportunities for growth and employee recognition programs.