Related skills
databases customer success salesforce cloud infrastructure📋 Description
- Act as main contact for MongoDB end users and drive customer outcomes.
- Lead cross-functional account teams across Sales, PS, and Solutions Architects.
- Own customer portfolio autonomously; manage escalations and risk.
- Build and execute account plans to drive growth across quarters.
- Lead executive reviews with C-suite to align on success plans.
- Document interactions in Gainsight and Salesforce.
🎯 Requirements
- 5+ years in customer success, account management, or similar roles.
- Advocate for customers; act as extension of their team.
- Tech-minded; eager to learn MongoDB and databases.
- Autonomous; own portfolio and escalate with execs as needed.
- Entrepreneurial mindset; create new processes to serve customers.
- Collaborate with Sales, PS, Tech Services, and MDB ecosystem.
- Experience with databases, cloud, or infrastructure is a plus.
- Bilingual English and Turkish.
🎁 Benefits
- Offices worldwide offering global opportunities.
- Leadership commitment guiding decisions and culture.
- Benefits including affinity groups, fertility assistance, and parental leave.
- Learn more about what it’s like to work at MongoDB.
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