Be the trusted advisor for ~40 customers, driving their success.
Develop tailored success plans to drive adoption and goals.
Identify and recommend additional Klaviyo products to grow revenue.
Proactively review performance, address issues, and ensure clear messaging.
Collaborate across Onboarding, Growth, and internal teams to meet goals.
Communicate thoughtfully to answer questions for both technical and non-technical users.

🎯 Requirements

2+ years in customer success with multiple stakeholders.
Experience explaining software to end users to reach goals.
Creative problem solving for customers and end users.
Experience in marketing or advising customers on marketing strategy.
Comfortable discussing renewals, upgrades, and cancellations.
Experience with Microsoft Office, G-Suite, Google Sheets, PowerPoint.

🎁 Benefits

Generous benefits including health, welfare and wellbeing.
AI-focused culture with opportunities to work on innovative projects.

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