Related skills
integrations apis generative ai ai tools crm systems📋 Description
- Build relationships with customers as trusted advisor throughout journey.
- Lead deployment, adoption, and integration into daily workflows.
- Drive product value realization and increased user advocacy.
- Partner with Sales and Account Managers to drive retention and growth.
- Deliver Success Business Reviews with adoption insights and product updates.
- Maintain deep knowledge of Dropbox products and roadmap.
🎯 Requirements
- 5+ years in B2B SaaS Customer Success with deployment, adoption, and retention.
- Strategic enterprise relationships experience (2,000+ employees).
- Technical aptitude with ability to communicate at all levels.
- Experience with APIs and integrations (including e-signature API).
- Solid knowledge of generative AI and AI tools.
- CRM systems experience with analytics and quantitative skills.
- Bachelor’s degree or equivalent experience.
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