Customer Success Manager

📋 Description

• Ensure successful customer outcomes driving retention and expansion.
• Collaborate with Sales, Solution Engineers, Domain Architects, and account teams.
• Manage a portfolio of customers with thousands of endpoints on Tanium.
• Use data and qualitative feedback to plan resource engagement.
• Develop relationships to align Tanium value with customer needs.
• Identify paths to expand Tanium platform adoption.

🎯 Requirements

• 5+ years in Customer Success, Account Mgmt, Sales, Renewals, or Services (SaaS).
• Consulting and project-management skills; build strategic customer relationships.
• Working knowledge of endpoint technology and CIO business outcomes.
• Tanium Certified Operator (nice to have)
• Tanium Certified Administrator (nice to have)
• BA/BS or equivalent experience preferred.

🎁 Benefits

• Hybrid schedule: three days per week in Addison, TX or Durham, NC.
• Travel 5-15% within regional territory.
• Onsite/customer-located work as needed by the customer.
• Medical, dental, and vision plans; 401(k) with company match.
• Volunteer time off: 5 days per year.
• Career development and well-being programs.