Customer Success Manager

📋 Description

• Own post-sale customer experience for high-value accounts.
• Operate in a high-touch, account-based CS model.
• Partner with Account Executive on renewals and expansions.
• Own activation, adoption, value realization, and goals.
• This is a quota-carrying role with pay tied to retention and growth.
• Deliver proactive, outcome-driven CS focused on value.

🎯 Requirements

• 4–7 years in Customer Success, Account Mgmt, or SaaS.
• Experience managing mid-market and enterprise accounts.
• Proven ability to drive adoption and outcomes.
• Influence stakeholders across technical and business personas.
• Strong analytical skills; translate usage into business value.
• Excellent written and verbal communication; exec-ready.
• Ability to operate independently and prioritize.
• Strong understanding of technical products (data, dev tools, or infrastructure).

🎁 Benefits

• Collaborative, inclusive team culture.
• Open-source and data/AI impact.
• Challenging, meaningful projects.
• Remote-friendly with strong growth.
• Grow with a well-funded, ambitious team.