Customer Success Manager

📋 Description

• Strategic advisor guiding MongoDB best practices and tech strategy.
• Collect customer feedback to inform product and go-to-market decisions.
• Act as the link between customers and product engineering to shape roadmap.
• De-escalate critical issues and coordinate with exec teams when needed.
• Build account plans to mitigate risk and drive growth across quarters.
• Lead in-person executive reviews with C-suite and technical leaders.

🎯 Requirements

• 5+ years in Customer Success, Account Management or similar.
• Advocate for customers as an extension of their MongoDB team.
• Strong technical aptitude; willingness to learn MongoDB and database concepts.
• Autonomy to own a customer portfolio and drive outcomes.
• Entrepreneurial mindset; create new processes to serve customers.
• Team player; collaborate across Sales, Professional Services and Tech Teams.

🎁 Benefits

• Fertility assistance and generous parental leave.
• Disability accommodations in the application process.
• Employee affinity groups and wellbeing programs.
• Learn more about what it’s like to work at MongoDB.
• Supportive culture encouraging personal and professional growth.
• Flexible work arrangements and global offices.