Related skills
salesforce aws mongodb google cloud microsoft azure📋 Description
- Act as strategic advisor to customers on best practices and tech strategy
- Collect feedback to inform Product, Pro Services, Leadership
- Link between customers and product engineering to develop new solutions
- De-escalate and resolve critical customer issues and outages
- Build and execute account plans to mitigate risk and drive growth
- Lead in-person executive reviews with C-suite stakeholders
🎯 Requirements
- 5+ years in Customer Success or Account Management
- Advocates for customers; acts as extension of their team
- Aptitude to learn MongoDB concepts and databases
- Owns portfolio with autonomy; makes key decisions
- Entrepreneurial mindset; creates new processes
- Team player; collaborates with Sales, Pro Services, Tech
- Exposure to database, cloud, or infrastructure tech a plus
🎁 Benefits
- Hybrid working model with London base
- Global offices and culture programs
- Accommodations for applicants with disabilities
- Fertility assistance and parental leave policies
- Life at MongoDB: learn more about culture
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