Related skills
crm azure sharepoint microsoft 365 teams๐ Description
- Develop success plans with metrics for onboarding, adoption, and retention
- Maintain relationships with enterprise accounts and coordinate delivery
- Maintain customer technical account portfolio for guidance and recommendations
- Align AvePoint products to meet customer business needs
- Create individualized success plans using NPS and customer data
- Collaborate with account managers to drive adoption and renewals
๐ฏ Requirements
- 5+ years in technical consulting (TA management or sales engineering)
- Arabic and English speaker required
- Strong customer satisfaction, adoption, and retention experience
- Excellent written/verbal communication, organization, and PM skills
- Ability to work independently and in a global team
- Willingness to learn and adapt in a fast-paced environment
- Strong stakeholder communication with internal and external teams
- CRM expertise and ability to gather requirements and analyze business needs
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