Related skills
devops project management onboarding feature flags meddic📋 Description
- Onboarding: shepherd new customers from handoff to activation with success plans.
- Risk mitigation: identify adoption risks and coordinate across teams.
- Technical guidance: provide direction on implementation and best practices.
- Prescriptive selling: identify opportunities for add-ons and features to maximize value.
- Trusted advisor: act as extension of the customer's team with guidance.
- Renewal and expansion: forecast renewals and coordinate with sales to identify expansion.
🎯 Requirements
- 3+ years in a customer-facing role with a track record of exceeding targets.
- Experience owning renewal process and retention quota.
- Strong discovery and qualification skills; MEDDIC or similar methodology preferred.
- Strong project management; hold customers and cross-functional teams to a timeline.
- Experience with a technical product interacting with developers; DevOps space preferred.
- Experience with proactive and reactive customer success motions.
🎁 Benefits
- RSUs, health, vision, and dental insurance.
- Mental health benefits.
- Equal opportunity employer with commitment to diversity.
- Remote-friendly, collaborative culture.
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