Related skills
data analytics customer success saas change management stakeholder management📋 Description
- Build executive relationships with C-level stakeholders as trusted advisor.
- Identify goals and co-create Success Plans with metrics.
- Guide journey: deployment, change management, workflow design, reviews, and roadmaps.
- Collaborate with Sales on strategic account plans; manage renewals and expansions.
- Develop internal Champion Network to foster advocacy and case studies.
- Analyze usage to identify trends and drive campaigns; proactively identify risks.
- Surface customer insights to R&D and business teams based on needs.
- Travel on-site up to 25% of the time.
🎯 Requirements
- 5+ years in SaaS Customer Success or Account Management.
- Proven track record managing large enterprise accounts and driving growth.
- Run C-Suite reviews; craft value narratives; align with OKRs/KPIs; influence decisions; show ROI.
- Experience managing high-value relationships across orgs from C-Suites to day-to-day users.
- Customer-centric; advocate for regional customer needs.
- Strong cross-functional collaboration with Account Executives or Partners.
- Self-motivated, proactive; bias for action; comfortable with ambiguity.
- Driven, process-oriented; balance priorities to support the customer, the team, and Asana.
- Curiosity about AI tools and emerging technologies; willing to learn and leverage them.
🎁 Benefits
- Mental health, wellness and fitness benefits.
- Career coaching and support.
- Inclusive family building benefits.
- Long-term savings or retirement plans.
- In-office culinary options to cater to dietary preferences.
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