Customer Success Manager

📋 Description

• Own all strategic actions associated with customer engagement and retention efforts.
• Build strong relationships with customers to drive retention and understand needs.
• Lead customers through early adoption and lifecycle education to accelerate value.
• Continuously evaluate health signals and surface churn risks and growth paths.
• Apply proven sales methods to guide strategic conversations and outcomes.
• Collaborate cross-functionally to elevate the voice of the customer.

🎯 Requirements

• 3+ years in CS, account management, sales, or client-facing roles.
• 1+ year CRM experience; Salesforce preferred.
• Experience in a scaled CS environment serving a broad client base.
• Proven ability to adopt new technologies and teach others.
• Strong communication and sales acumen; understand customer needs.
• Analytical, strategic approach to customer success and growth opportunities.

🎁 Benefits

• Medical, dental, and vision coverage with employer-paid.
• 401K matching and stock options.
• Wellness programs supporting financial, physical, emotional health.
• Generous paid time off, holidays, parental leave.
• Office perks: kitchens, Seamless stipend, catered meals.
• Hybrid offices in NYC or Denver; dog-friendly.