Customer Success Manager

📋 Description

• Own strategic actions for customer engagement and retention.
• Build relationships to understand needs and drive retention.
• Lead customers through adoption and lifecycle stages; educate on best practices.
• Monitor customer health signals; surface churn risks and growth opportunities.
• Apply sales methodologies to guide strategic conversations and outcomes.
• Collaborate cross-functionally to elevate the voice of the customer and ensure support.

🎯 Requirements

• 3+ years in customer success, account management, sales, or client-facing roles.
• 1+ years using a CRM; Salesforce preferred.
• Experience in a scaled CS environment with scalable motions.
• Ability to adopt new technologies and teach others.
• Strong communication and sales acumen; understand customer needs.
• Analytical, strategic approach to improve the customer experience.
• Cross-functional collaboration across teams; adaptable.

🎁 Benefits

• Medical, Dental, and Vision with up to 100% employer-paid coverage.
• 401K matching and stock options.
• Wellness program covering financial, physical, emotional, social well-being.
• Generous time off: vacation, sick days, holidays, parental leave.
• Food perks: stocked kitchens, Seamless stipend, catered meals.
• Hybrid offices in NYC or Denver; dog-friendly.
• Growth through workshops, mentorship, and team-building.