Related skills
customer success salesforce saas retention nps📋 Description
- Be an expert in Litify and Salesforce to advise clients and enable solutions
- Manage a portfolio of Mid-Market/SMB clients; drive adoption and retention
- Lead goal setting and assist implementation teams for a successful launch
- Partner with clients to provide best practices and Litify/Salesforce/AppExchange recommendations
- Maintain high levels of customer engagement and satisfaction through retention and NPS
- Measure success by client adoption and expansion of Litify and Salesforce
🎯 Requirements
- Demonstrable technical aptitude to help clients improve Litify Org; Salesforce Admin preferred
- Experience gathering requirements and designing best-practice solutions; client satisfaction focused
- Strong aptitude for new technologies; quickly diagnose needs and propose solutions
- 2 years as a CSM (SaaS)
- 5 years in direct customer-facing roles
- Excellent written and spoken communication with stakeholder presentations
🎁 Benefits
- Bonus and benefits
- Offices in New York and New Orleans
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