Related skills
communication account management customer success cross-functional collaboration training📋 Description
- Serve as primary contact for a broad customer portfolio to provide day-to-day support
- Conduct regular training webinars and calls
- Develop deep product knowledge and ensure proper implementation in customer environments
- Learn and share industry best practices to solve customer needs
- Collaborate with Axon's Support and cross-functional teams to handle escalations
🎯 Requirements
- Bachelor's degree or equivalent experience
- 3+ years' experience in a customer-facing role
- Proven track record of building and nurturing customer relationships
- Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
- Exceptional organizational, presentation, and communication skills, both verbal and written
- Demonstrated ability to deal with change and excel in high-stress situations
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
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