Related skills
change management stakeholder management cross-functional collaboration digital transformation life sciences📋 Description
- Manage a portfolio of customer accounts; monitor adoption and health.
- Serve as internal customer champion.
- Guide customers to use Tulip to digitize operations and track ROI.
- Partner to ensure contract renewals and support expansion.
- Coordinate with internal teams (Support, Services, Product, Sales).
- Improve internal processes to scale the Customer Success team.
🎯 Requirements
- BA/BS (MBA/Masters preferred)
- 5+ years in Account Management, CS, PM, or client-facing roles in Life Sciences
- Change management in GxP manufacturing/operations
- Experience presenting to stakeholders/executives with enterprise clients
- Cross-functional coordination across Sales, Product, Eng, Marketing, PS
- Travel up to 15%
🎁 Benefits
- Direct impact on product and culture
- Company equity
- Health, Dental, Vision, Disability, Life, AD&D, FSA
- Flexible schedule and unlimited vacation
- Virtual events and happy hours
- Fitness subsidies
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