Related skills
account management customer success change management stakeholder management cross-functional collaboration📋 Description
- Manage a portfolio of customer accounts and monitor adoption, utilization, and health.
- Serve as internal customer champion.
- Guide customers to use Tulip to improve operations via digitization and ROI tracking.
- Act as a trusted partner to ensure and manage contract renewals and expansions.
- Coordinate across internal teams (Support, Professional Services, Product, Sales).
- Build and improve internal processes to scale the Customer Success function.
🎯 Requirements
- BA/BS (MBA/Masters preferred)
- 5+ years in Life Sciences client-facing roles (Account Mgmt/CS/PM/Consulting)
- Experience with change management in a GxP manufacturing and operations
- Experience coordinating cross-functional actions (Sales, Product, Eng, Marketing, PS)
- Passion for continuous improvement and digital transformation
- Comfortable in a fast-paced, technology-driven environment
🎁 Benefits
- Direct impact on product and culture
- Company equity
- Competitive benefits including commuter benefits, learning stipend, team events, catered lunches
- Flexible work schedule and unlimited vacation policy
- An inclusive, dog-friendly office with diverse and inspiring colleagues
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