Customer Success Manager

📋 Description

• Proactively engage customers to monitor health and adoption.
• Educate customers on CompanyCam features and best practices.
• Identify at-risk accounts and execute retention strategies.
• Manage renewals and guide contract continuation.
• Partner with Account Managers to identify growth opportunities.
• Advocate for customer needs and align with company goals.

🎯 Requirements

• Experience in a customer-facing SaaS role.
• Strong written and verbal communication for customer conversations.
• Proven ability to work independently and manage a book of business.
• High empathy and customer-first mindset aligned with business goals.
• Strong problem-solving and strategic thinking skills.
• Ability to identify trends and opportunities from usage and feedback.
• Bachelor's degree in Business Administration or Communications preferred.

🎁 Benefits

• Equity
• Meaningful benefits