Customer Success Manager

📋 Description

• Manage the full customer lifecycle from implementation to renewal.
• Aim for 90%+ gross retention and high customer satisfaction.
• Collaborate with Sales to identify cross-sell opportunities.
• Leverage Salesforce, Notion, Planhat/ChurnZero, and Slack daily.
• Represent EverTrue at events; travel up to 25%.

🎯 Requirements

• 3+ years in customer success, sales, or related roles.
• Excellent verbal and written communication skills.
• Experience selling or fundraising in education (preferred).
• Strong ability to build relationships with colleagues and customers.
• Ability to plan and deliver executive presentations to support sales.
• Independent, proactive, and collaborative in fast-paced environments.

🎁 Benefits

• Remote-first environment for flexible work.
• Generous paid time off throughout the year.
• Investment in your professional growth and development.
• Opportunities to connect with colleagues in-person and virtually.
• Contribute to non-profits and educational institutions you care about.
• 80% of medical, dental, and vision insurance premiums covered.