Customer Success Manager

📋 Description

• Serve as main point of contact for MongoDB end users, guiding success.
• Lead cross-functional account teams across Sales, PS and Solutions Architects.
• Hybrid role based out of Austin or San Francisco offices.
• Advocate for customers and drive outcomes with autonomy.
• Develop account plans to mitigate risk and drive growth.
• Collaborate with Product and Engineering to influence the roadmap.

🎯 Requirements

• 5+ years in Customer Success, Account Management, or similar roles.
• Advocate for customers; act as an extension of their team; bilingual Spanish/Portuguese a plus.
• Technical aptitude; willingness to learn MongoDB and databases.
• Autonomy to own your portfolio and manage escalations.
• Entrepreneurial mindset; build new processes to serve customers.
• Collaborate with Sales, Professional Services, Tech Services, and the MDB ecosystem.

🎁 Benefits

• Global offices and inclusive culture.
• Equity and employee stock purchase program.
• Flexible PTO and 20 weeks parental leave.
• Fertility and adoption assistance; generous parental leave.
• 401(k), mental health counseling, and health benefits.