Related skills
customer success renewals kpis enterprise accounts contentful api📋 Description
- Build and own relationships with 25-30 enterprise accounts.
- Guide new customers to align value expectations from day one.
- Advise on customer priorities and capture KPIs for success.
- Drive product adoption and influence customer health scores.
- Lead business reviews using the defined rubric.
- Prepare to travel ~25% annually for onsite meetings.
🎯 Requirements
- 5+ years in customer-facing roles with renewals experience.
- Contentful APIs and modern content stack understanding.
- Proactive use of Contentful data tools for discussions.
- Strong technical communication to translate concepts to customers.
- Proven track record meeting or exceeding goals.
- Ability to renew and expand opportunities independently.
🎁 Benefits
- Stock options for employees.
- Comprehensive healthcare coverage for employees.
- Fertility and family-building benefits.
- Generous paid time off and work-life balance.
- Company-paid parental leave.
- Education budget to grow your skills.
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