Customer Success Manager

📋 Description

• Proactively engage enterprise customers to build, maintain, and expand trusted relationships across your assigned portfolio.
• Position SmartBear as a strategic partner by aligning products and solutions to customer goals and driving adoption and optimization.
• Monitor customer usage and health metrics, providing insights and recommendations to improve outcomes and retention.
• Conduct regular business reviews to ensure value realization and strengthen executive-level relationships.
• Serve as the voice of the customer, sharing insights with Sales, Renewals, Marketing, Support, and Product teams to influence product evolution and customer experience.
• Partner closely with internal stakeholders on renewal and upsell opportunities to support long-term customer success.

🎯 Requirements

• 3–5 years of experience in Customer Success, Account Management, or a similar customer-facing role within a software or technology environment.
• A strong commitment to delivering exceptional customer experiences and building long-term partnerships.
• Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving customer challenges.
• Proven ability to collaborate effectively with cross-functional teams including Sales, Marketing, Product, and Support.
• Comfort working with software products and technologies, with the ability to learn and communicate technical concepts quickly.

🎁 Benefits

• Estimated annual cash compensation (Base + On-Target Commission): $105,500 – $115,000 USD.
• Base salary plus potential on-target commission; comprehensive benefits package.
• Hybrid work options with flexible time off and a collaborative culture.
• Opportunities for career growth and development.
• Inclusive, supportive work environment with a focus on work-life balance.