Customer Success Manager

📋 Description

• Onboard new customers and manage relationships with key accounts alongside Sales.
• Guide pre-sale and post-sale campaigns, supporting initial setup and launch.
• Help with media planning and provide best practices to boost performance.
• Proactively monitor campaigns to reduce churn and drive revenue growth.
• Identify incremental revenue opportunities and promote new features with Sales.
• Collaborate cross-functionally to maximize client value from Ads Manager.

🎯 Requirements

• 2+ years in digital media or ad-tech-adjacent roles.
• Strong understanding of the ad tech ecosystem and common issues.
• Track record of retaining and growing client revenue.
• Excellent communication and ability to simplify complex solutions.
• Self-starter with a drive to tackle new ad platform challenges.
• Highly collaborative and adaptable to evolving business needs.
• Naturally curious mindset; eager to learn and grow in a dynamic environment.

🎁 Benefits

• Hybrid work: office Mon-Thu; Fridays flexible remote.
• Health, life, disability insurance; parental leave; wellness benefits; PTO.
• Equity awards and retirement options (401(k)/pension).
• Global mental health and financial wellness resources.
• Reasonable accommodations available during hiring.