Customer Success Manager

📋 Description

• Drive retention and expansion by collaborating with sales, SEs, and architects.
• Map customer complexity and segmentation to adoption paths for Tanium.
• Build and maintain relationships to align Tanium with business needs.
• Identify opportunities to integrate Tanium into customer processes for ROI.
• Contribute to internal CS practice development and maturity.
• Maintain deep knowledge of Tanium solutions and their value.

🎯 Requirements

• BA/BS or equivalent experience preferred.
• 3+ years in CS, AM, Sales, Renewals, or Services in SaaS.
• Strong relationship-building and ROI-driven mindset.
• Experience with Salesforce and Gainsight; Value Plans.
• Willing to travel 5-15% within the region.

🎁 Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• HSA and FSA options.
• 5 days of volunteer time off (VTO).
• Employee assistance programs.
• Life, disability, and travel insurance.