Related skills
account management customer success salesforce cloud mongodb📋 Description
- Act as strategic advisor on MongoDB best practices and tech strategy
- Build account plans to mitigate risk and drive growth
- De-escalate issues; craft MongoDB solutions for customers
- Lead exec reviews with the C-suite to align on mutual success
- Document interactions in Gainsight and Salesforce
- Collaborate with Sales, Professional Services and Product teams
🎯 Requirements
- 5+ years in Customer Success, AM, or similar
- Passion for advocating customers; be their extension
- Strong technical curiosity about databases and MongoDB
- Autonomous; own portfolio; decide on executive escalations
- Entrepreneurial mindset; create new processes
- Team player; collaborate with Sales, PS, Tech Services
🎁 Benefits
- Global offices worldwide
- Fertility assistance and generous parental leave
- Employee affinity groups and inclusive culture
- Focus on wellbeing and professional growth
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