Customer Success Manager

📋 Description

• Partner with customers to understand goals, priorities, and outcomes.
• Build and execute a success plan and KPIs with customers.
• Manage post-implementation portfolio focusing on adoption, retention, expansion.
• Be the voice of your customers.
• Use data to prioritize customers and proactively address issues.
• Interact with customers at all levels (VPs and Directors) and personas.

🎯 Requirements

• Curiosity and discovery: ask sharp questions to uncover goals.
• Clear communication and active listening across stakeholders.
• Empathy to understand needs and manage tough conversations.
• SaaS business acumen; connect priorities to value and ROI.
• Proactive, frontline-focused; drive adoption and outcomes.
• Fluent German and English; Swiss German a plus.

🎁 Benefits

• Hybrid work model – 2 to 3 days in the office.
• 25 days of annual leave.
• Pension plan with 3 options.
• Afterworks, team celebrations, seasonal parties.
• Equipment provided.
• Inclusive environment celebrating diversity.