Related skills
account management customer success stakeholder management cross-functional collaboration qbrs📋 Description
- Build long-term customer relationships to maximize adoption, retention, and growth.
- Support clients in defining goals and achieving them via our products.
- Serve as primary contact for customer inquiries, ensuring smooth CS communication.
- Partner with Marketing to develop case studies, user stories, and testimonials.
- Collect customer insights and collaborate with Product to influence the roadmap.
- Conduct regular client interactions at multiple levels, including C-suite; prepare QBRs.
🎯 Requirements
- Bachelor's degree in Business/Communications or related field.
- 2+ years in Customer Success, Key Account Management, or similar roles.
- Customer-centric mindset with empathy and understanding of customer needs.
- Excellent organizational skills; manage multiple accounts and timely follow-up.
- Strategic thinker who can connect business drivers and growth levers.
- Strong interpersonal and communication skills; able to influence internal teams.
🎁 Benefits
- The Payoneer Ways of Working
- Act as our customer's partner on the inside
- Do it. Own it.
- Continuously improve
- Build each other up
- Helping each other grow, as professionals and people.
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