Serve as main contact for MongoDB end users, blending tech and account management.
Based in Milan with hybrid working model.
Guide customers on MongoDB best practices and tech strategy.
Collaborate with Sales, Professional Services, and Solutions Architects.
Lead executive business reviews and build account plans.
Capture feedback to inform product and GTM strategy.

🎯 Requirements

5+ years in customer success or similar customer-centric role.
Advocate for customers; act as extension of their MongoDB team.
Tech aptitude; ready to learn MongoDB and databases.
Autonomy; own customer portfolio and key decisions.
Entrepreneurial mindset; build new processes to serve customers.
Team player; collaborate with Sales, PS, Tech Services.

🎁 Benefits

Fertility assistance and parental leave policy.
Affinity groups and inclusive culture.
Disability accommodations in application/interview process.
Learning and development opportunities.

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