Related skills
crm forecasting account management customer success saas📋 Description
- Own a SMB/Mid-Market book to drive adoption and growth.
- Lead discovery, value reviews, and product demos.
- Forecast renewals, track health, and prioritize actions.
- Create account plans; identify risks and opportunities.
- Collaborate cross-functionally to remove roadblocks.
- Prioritize meetings (virtual and onsite) to accelerate impact.
🎯 Requirements
- 2+ years of customer success, account management, or related client-facing experience.
- Proven ownership and proactive problem-solving that led to measurable outcomes.
- Strong relationship management and communication; comfortable leading demos.
- Operationally rigorous with forecasting and health-tracking systems.
- Growth-minded, coachable, and adaptable; eager to leverage AI.
- Comfortable managing SMB/Mid-Market portfolios across multiple accounts.
🎁 Benefits
- Base pay: $100,000–$125,000 USD
- Equity and benefits
- Healthcare benefits
- Hybrid: 3 days/week in Chicago office
- Pay Transparency provisions per OFCCP policy
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