Related skills
relationship management saas networking project management network security📋 Description
- Manage post-contract lifecycle and communicate relevant features.
- Build strong relationships with customers and internal teams.
- Lead retention by showing value through quarterly reviews.
- Coordinate business reviews and provide insights to align with goals.
- Use customer data to uncover expansion opportunities and risks.
- Collaborate with Product, Engineering, Marketing to resolve issues.
🎯 Requirements
- Strong German and English communication (verbal and written)
- Bachelor's degree required; Master's a plus
- 5+ years in post-sales enterprise SaaS, ideally CS management
- Strong understanding of networking, app/network security, and how the internet works
- Strong relationship-building with high-value enterprise customers
- Strong organization and prioritization in a dynamic, high-pressure env
🎁 Benefits
- Equal opportunity employer
- Reasonable accommodations for applicants with disabilities
- Committed to diversity and inclusion
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