Manage post-sales activity for top enterprise customers with relationships and planning.
Maintain a deep understanding of Box product and discuss relevant features.
Ensure deployment, change management and adoption plans with each customer.
Increase retention via regular check-ins and strategic business reviews.
Track accounts to identify churn risk and actively mitigate it.
Travel up to 40%.

🎯 Requirements

Bachelor's degree.
3+ years in Customer Success or Account Management.
3+ years in SaaS environment.
Strong communication skills and technical aptitude.
Familiarity with Salesforce, Zendesk and Tableau (a plus).
Proactive team player with ideas on adoption and churn mitigation.

🎁 Benefits

Base pay range: $115,000 - $137,500 USD; equity and benefits.
Healthcare benefits.
Box Benefits + Perks.
Pay Transparency provisions.

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