Related skills
hubspot looker salesforce tableau📋 Description
- Be the voice of the customer; maximize satisfaction, retention, and growth.
- Act as a trusted advisor; build trust-based relationships and proactive engagement.
- Translate complex ideas into actionable steps for audiences from mid-level to C-Suite.
- Identify insights from customer data to spot trends and opportunities.
- Demonstrate technical aptitude; become product expert and resolve customer issues.
- Ensure timely delivery of projects and milestones; manage multiple accounts and deadlines.
🎯 Requirements
- 3+ years in Customer Success or Account Management in B2B SaaS.
- Experience with retention metrics and forecasting renewals 6+ months in advance.
- Proven experience supporting US-based customers.
- Hands-on experience with BI tools (Looker, Tableau) and CRMs (Salesforce, HubSpot).
- Advanced English is essential.
🎁 Benefits
- Be part of an innovative team with a flat organizational structure.
- Remote work with flexible hours.
- Unlimited Vacation policy to ensure healthy work-life balance.
- Generous Parental Leave and other well-structured PTO.
- Comprehensive medical, dental, and vision coverage.
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