Related skills
salesforce saas ai apis gong📋 Description
- Build strong consultative relationships with customers for strategic value and long-term success.
- Manage a high-volume SaaS book across SMB and mid-market brands.
- Drive retention and product adoption for 450 key accounts.
- Conduct daily calls using AI-enabled tools to balance tech-touch and human-touch playbooks.
- Identify recurring challenges and develop scalable solutions and playbooks.
- Lead QBRs, pricing reviews, value propositions, and escalation calls.
🎯 Requirements
- 5+ years in a customer-facing SaaS CS/Account Management role.
- Experience with supply chain, manufacturing, commerce, or retail customers.
- Proven ability to retain and grow a diverse customer portfolio.
- Strong cross-functional collaboration to deliver customer outcomes.
- Data fluency: analyze usage patterns, KPIs, and business impact.
- Salesforce, ChurnZero, Gong expertise; comfortable leveraging AI tools.
🎁 Benefits
- Experience with customers in retail, wholesale, e-commerce, 3PL/logistics, or inventory-based businesses.
- Familiarity with inventory management, supply chain workflows, or product-based operations.
- Understanding of API integrations and order workflows in SaaS ecosystems.
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