Deliver value and exceptional customer experience to US-based customers.
Own retention and expansion opportunities via value demonstration.
Manage an assigned book of business, including onboarding follow-up and 90-day reviews.
Collaborate with Support, Onboarding, and Engineering to resolve issues.
Drive product adoption and education of new features and products.
Maintain high standards and processes for operational excellence at scale.

🎯 Requirements

Strong customer-facing and presentation skills; impeccable communication.
5+ years in a SaaS customer-facing role.
Familiarity with retention and expansion playbooks.
Proactive in pursuing revenue opportunities with sales support.
Flexible mindset; willing to create/test new processes.
Bonus: Shopify, Klaviyo, or Google Shopping familiarity.

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