Related skills
talent acquisition customer success hris enterprise sso📋 Description
- Partner with customers to achieve Talent/Workforce goals; drive adoption with Hiring Managers.
- Provide expert consultation on sourcing/management, integrations (SSO/HRIS), and configurations.
- Build and execute Customer Success Plans to maximize value of Lifted offerings.
- Proactively engage Hiring Managers to drive adoption and expansion; include regular QBRs.
- Own retention and churn mitigation; internal forecast; partner with Sales on expansion.
- Actively participate in product feedback loop; share customer-driven input to R&D.
🎯 Requirements
- 3-5+ years in Customer Success, Account Management, or Sales with retention targets; enterprise experience
- Experience with consumption-based models, HR tech, Talent Acquisition, Staffing, VMS/MSP a plus
- Proven retention/KPIs performance; commercial orientation
- Demonstrated history of building enduring customer relationships with stakeholders
- Strong consultative skills: discovery and problem solving
- Excellent communication; lead client meetings, QBRs, and product trainings
🎁 Benefits
- Salary range: $84,000–$119,000 USD
- OTE range: $105,000–$148,750 USD
- Medical coverage for you and family
- Unlimited PTO; 401(k) with matching; 12 weeks parental leave
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