Related skills
data analytics customer success growth strategy onboarding stakeholder management📋 Description
- Own customers' experience, driving engagement, adoption, retention, and growth
- Be trusted advisor, tailor Antenna data usage to client needs
- Drive new use cases by aligning objectives to Antenna data
- Collaborate with commercial teams to expand relationships and growth
- Onboard, guide, and support customers through full lifecycle
- Represent customer voice to product, informing feature prioritization
🎯 Requirements
- Strong track record in customer success or client service
- Experience owning enterprise accounts and retention quotas
- Excellent communication with technical products; able to influence stakeholders
- Thrives in dynamic environments with change and ambiguity
- 2-4 years of relevant experience
- Bonus: experience with viewership data
🎁 Benefits
- Remote-first, distributed team
- Equity eligibility
- Opportunity to work with senior leaders in an early-stage team
- Access to data and analytics used by major brands
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