Own the customer experience, adoption, value, and retention.
Conduct regular check-ins with customers to ensure smooth operation and address challenges.
Drive renewals or expansions using prescribed process and tools.
Collaborate with Sales/Marketing for larger expansion opportunities and case studies.
Promote awareness of new releases and features; provide insights via reports.
Serve as the customer advocate and facilitate open discussions.

🎯 Requirements

3-5 years in business development/account management with focus on retention.
Software industry experience preferred (SaaS).
Excellent communication and multitasking skills.
Self-motivated with ideas to inspire loyalty and adoption.
Familiarity with Salesforce.
Degree in Business or CS/IT preferred.

🎁 Benefits

Generous PTO
Flexible work schedules
Remote work opportunities
Paid company holidays
Casual dress code
Company-provided laptop

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