Service clients: escalate inquiries; coordinate with Sales/Support for resolution.
Manage internal workflows: assist setup for new product adoptions, pricing, and features.
Retain customers: identify at-risk clients and implement retention initiatives.
Improve customer experience: oversee lifecycle management and optimization.
Drive operational efficiency: use AI tools to enhance success workflows.
Generate revenue: identify upsell opportunities and drive adoption.

🎯 Requirements

2+ years in a customer-facing role (CS, Support, AM, or similar).
Customer-first attitude with empathy to meet customer needs.
Strong commercial acumen; upsell/cross-sell to customers.
Excellent organizational and time-management skills; detail-oriented.
Ability to prioritize tasks quickly in a fast-paced environment.
Strong verbal and written communication in Mandarin, Cantonese & English.

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