Related skills
crm hubspot data analysis salesforce zendesk📋 Description
- Develop and execute tailored success plans for each account aligned with partner goals
- Drive product adoption post-onboarding and remove engagement barriers
- Manage a dedicated portfolio with focus on long-term retention and growth
- Conduct regular business reviews to assess partner health and opportunities
- Serve as the long-term contact, coordinating cross-functional resolutions
- Own platform knowledge to advise partners and optimize outcomes
🎯 Requirements
- 3+ years in customer success, account management, or B2B in SaaS/logistics
- Proven ability to own a portfolio and drive retention and adoption
- Strong English communication; lead business reviews with empathy
- Proficiency with CRM/CS tools (Salesforce, HubSpot, Gainsight, Zendesk)
- Solid understanding of order management, fulfillment, and billing basics
- Data fluency; interpret health metrics, usage data, and KPI dashboards
🎁 Benefits
- Competitive compensation commensurate with experience
- Fully remote work environment with a collaborative culture
- Exposure to a high-growth, tech-first distribution platform
- Clear performance expectations with coaching and a growth path
- Opportunity to help build the Customer Success function at Nabis
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