Related skills
account management gainsight planhat qbrs automation📋 Description
- Net Dollar Retention (NDR): Owning the health and growth of your total book of business.
- Strategic Engagement: Leading QBRs and success planning for ~20% of accounts to ensure long-term alignment.
- Full Lifecycle Management: Driving adoption, renewals, and expansion across automated and high-touch segments.
- Risk & Health Mitigation: Using health scores to identify and save at-risk accounts before renewal.
- The Scaled Playbook: Refining automated sequences that support your other 80 accounts with minimal manual effort.
🎯 Requirements
- Experience: 3-5 years in Customer Success or Account Management with 50+ accounts.
- The Balance: Pivot between automated campaigns and 1:1 executive presentations.
- The Analytical Edge: Comfortable using CS platforms (Planhat, Gainsight) to segment accounts.
- The Strategist Mindset: You navigate accounts to uncover real business pain.
- Efficiency: Builder mindset to create templates and workflows for 100 accounts.
🎁 Benefits
- Competitive compensation
- Remote-first / hybrid-flexible work setups
- Healthcare coverage from day 1
- Retirement plans with company match
- Unlimited PTO
- Annual learning & wellness benefit
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