Build partnerships within your assigned book of business to anticipate customer needs.
Drive product adoption and deliver an excellent customer experience.
Segment your book and craft engagement strategies by priorities.
Collaborate with Account Executives to align on strategy and goals.
Document customer data for a holistic view of health and opportunities.
Coordinate with Customer Training to onboard users and drive adoption.

🎯 Requirements

3-5 years in a client-facing role.
Experience in customer support for a technical product.
Superior communication skills.
Ability to learn new concepts quickly.
Strong attention to detail.
Healthcare industry experience is a plus.

🎁 Benefits

Comprehensive medical, dental, and vision benefits
Unlimited paid time off
401(k) with company match
Definitive Cares and affinity groups promoting inclusion
Flexible and dynamic culture
Awards and recognition through industry honors

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