Customer Success Manager

📋 Description

• Serve as the post-sale contact for Apple device management and security.
• Build and maintain executive-level and operational relationships with key stakeholders.
• Lead strategic account reviews, health checks, and planning sessions.
• Drive adoption and maturity of Jamf solutions for measurable outcomes.
• Own the full renewal process for CS-owned accounts.
• Partner with Sales and Technical teams to identify upsell opportunities.

🎯 Requirements

• 3-5+ years in Customer Success or Account Management (SaaS).
• Proven experience managing enterprise or mid-market accounts with complex needs.
• Familiarity with Apple ecosystems (macOS, iOS, iPadOS) and enterprise IT workflows.
• Strong understanding of SaaS lifecycle, renewals, and customer health metrics.
• Excellent communication, negotiation, and executive presence skills.
• Experience in IT, cybersecurity, or endpoint management solutions.

🎁 Benefits

• Growth through vertical and horizontal career paths.
• Jamf Bootcamp training for technical/product knowledge.
• Supportive, collaborative culture with shared best practices.
• Impact on 75,000+ global customers.