Customer Success Manager

📋 Description

• Understand customers' key business goals and metrics.
• Regularly share success metrics with customer leadership and suggest improvements.
• Explain new features or release changes to improve operations.
• Recap engagements to show value and identify growth opportunities.
• Build trusted relationships with customers to drive success quickly.
• Support the account team to uncover new opportunities for growth.

🎯 Requirements

• 5+ years of customer-facing experience in SaaS, consulting, or lending.
• Technical aptitude to understand Blend product and mortgage market.
• Ability to analyze KPIs and diagnose issues to propose solutions.
• Articulate contractual, technical, and financial value to executives.
• Excellent communication and presentation skills with C-level executives.

🎁 Benefits

• Medical, dental, and vision benefits with employer contribution.
• Company-paid life and disability insurance.
• Generous PTO, holidays, and parental leave.
• Employee Assistance Program (EAP) for mental health and more.
• Monthly wellness stipend for fitness and well-being.
• 401(k) with company match.