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customer success saas consultative selling social advertising facebook📋 Description
- Act as main contact for customers, delivering exceptional experience.
- Specialize in Smartly.io platform and digital advertising best practices.
- Build relationships with customers and partners like Facebook and Pinterest.
- Voice of customers to inform sales process and product roadmap.
- Collaborate with Sales, Marketing, Technical Solutions, Services, Product, Engineering.
- Help build a world-class CS org and scalable processes.
🎯 Requirements
- 5+ years in customer success or similar role.
- Advanced knowledge of social advertising (Facebook, Pinterest, Snapchat, etc).
- Empathetic, with a positive attitude and goal-driven mindset.
- Results-driven with bias for action and collaboration.
- Able to translate data into insights and explain complex concepts.
- Self-driven, entrepreneurial spirit.
🎁 Benefits
- Five weeks PTO, 11 holidays, unlimited sick days.
- Generous healthcare packages and mental health benefits.
- Monthly wellness benefit and learning reimbursement opportunities.
- 401K plus matching and equity grants for Smartlies.
- Volunteer time off and company donation matching opportunities.
- Choice of computer (MAC or PC).
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