Related skills
saas projectmanagement accountmanagement relationshipmanagement customersuccess📋 Description
- Drive adoption, value realization, retention and overall success of customers
- Build trusted, consultative relationships with key stakeholders
- Coach customers to align with their objectives and KPIs
- Lead regular Business Reviews to evaluate adoption, impact, and next steps
- Partner with Solutions Architects to guide project management and technical needs
- Provide proactive recommendations to optimize Algolia usage
🎯 Requirements
- 2-3+ years in customer success, account management, or project management (SaaS)
- Experience supporting a portfolio of highly technical products
- Proven ability to build relationships and communicate across levels
- Strong prioritization and decision-making to resolve issues
- Excellent presentation, written and verbal communication
- Nice to have: bilingual French
🎁 Benefits
- Flexible work arrangements: fully remote or hybrid-remote
- Global offices in Paris, NYC, London, Sydney, Bucharest
- We value autonomy, diversity and collaboration
- Inclusive workplace where everyone is respected and supported
- Transparent Total Rewards philosophy
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